Attrition Rates in Call Centres and Managing Attrition Rate by Best Essay

Attrition Rates in Call Centres and Managing Attrition Rate by beat out HRM Practices - Essay Exampleers resign or retire and are not replaced (Dictionary.com, 2010) Attrition rate is utmost at the junior level, and the retention rate after probation period of 6 months varies from 80 - 85 per cent. Factors create attrition could be categorized as the factors inherent to the industry, social factors, factors relating to phase of the industry and other superior general factors related to all industries.A research through questionnaire survey has been conducted to supplement literature review for establishing the causes for high level of attrition in Call Centers and discuss the role of HRM in managing attrition with reference to the findings. BPO is a fast growing industry in the emerging economy like India and the contribution of BPO to its economic cultivation is significant. Budhdwar et al. (2009, p.353) quotes, it is estimated that India controls 44 per cent of world outsour cing business (NASSCOM, 2005a). According to Business Maps of India.com (2010) The harvest in the contribution of BPOs to flagrant Domestic Product has shown a steady rise from 1.2% to 5.4%. It further states Service Sector of Indian prudencecontributes to around 55 share of Indias GDP during 2006-07 ... the service sector witnessed a rise of 11 percent in the year 2006-07 against the 9.8 percent growth in 2005-06. Chatterjee writes, The annual contract value added up to $ 290 million in September quarter 2010 as against $129 million in the corresponding period previous year, match to global research firm Everest. The service industries in general are on faster growth track in the developed countries. Kollewe (2010) writes The dominant service sector expanded at its fastest tempo in more than three years in February, data released this morning showed. A sub-index measuring smart business in services increased to 57.5 from 53.4, the highest since September 2007. Encouragingly , job prospects improved in the service sector, with the fight reading